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Why is the wrong email address on my Apple Pay orders?
Because paying with Apple Pay fills in the order form. systeme.io states that the contact and delivery details from Apple Pay, including the email, take priority over what the customer had already typed into those fields and overwrite it.
What actually happens at the moment of payment
When a customer clicks to pay with Apple Pay, the contact and delivery details available from Apple Pay, such as name, email, phone number and address, are applied to your order form automatically.
systeme.io is direct about the order of priority. That auto-filled data wins over what the customer typed by hand into those fields, even if they had already filled in a different address themselves before tapping to pay.
Why that is not always the address you would expect
The details from Apple Pay replace what was typed into those fields. If the email in a customer's Apple Pay details is an old one, a work address they no longer check, or not the one they meant to buy with that day, that is the address that reaches you, regardless of what was on screen a moment earlier.
What is actually worth checking
Not the order form and not your systeme.io settings. The address came from the customer's Apple Pay details, so that is where to look. systeme.io's Apple Pay article does not mention missing emails. If a customer paid with Apple Pay and says a confirmation never arrived, the email address in their Apple Pay details is worth checking first.
How I checked this answer
Nothing on this site is written from memory. These are the sources I checked to write this answer, and the date I checked them.
- How to integrate Apple Pay on systeme.io via Stripehelp.systeme.io, article 3813
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Keep reading
- Do I need a registered business to take payments? systeme.io does not ask. The payment gateway does, and one of its answers is individual.
- What happens when a customer's subscription payment fails? Three more attempts, then cancellation. Who decides the timing is the part nobody expects.
- What happens to a contact already in my account when I import them again? No duplicate is created. What gets overwritten instead, and the import counter that can look like a failure for a few minutes.