Home / Categories / Contacts
Contacts are disappearing from my list and I did not delete them.
Something in the account almost certainly removed those contacts automatically. systeme.io runs three separate mechanisms that remove a contact without anybody clicking delete on that record: bounce cleanup, a weekly list-cleaning setting, and an expired double opt-in confirmation.
The three documented causes
All three run without a person clicking Delete on that specific contact.
- A hard bounce. systeme.io states that addresses identified as fake or non-existent are removed from the contact list automatically, once they are identified as such.
- Automatic list cleaning. A weekly setting under Settings, then Emails, can be configured to delete, rather than unsubscribe, anybody who has not opened an email in 1 to 26 weeks. Once switched on, it runs every week with nobody touching it again.
- An expired double opt-in. Where a form has double opt-in switched on, a contact who does not click the confirmation link within 24 hours of registering is deleted automatically, not merely marked unconfirmed.
Working out which one it was
Start with the Recently deleted bin, under Contacts in the CRM menu. Every row there carries a removal method alongside the deletion date and the email address, kept for 30 days, with a Restore button beside it.
What systeme.io's documentation does not say is whether all three mechanisms actually file into this same bin, or whether a hard-bounce removal or an expired opt-in bypasses it. No article connects the bin to any of the three causes directly. Checking it is still the fastest single test, because if the contact is sitting there, the removal method column answers the question outright.
If the bin is empty for that contact
Two things are worth ruling out before assuming a new, undocumented cause. First, whether somebody else with access to the account, an assistant or an admin, removed the contact by hand. Second, whether the address ever confirmed a double opt-in form in the first place, since a contact deleted for missing that 24-hour window looks, from the outside, exactly like a contact who never signed up at all.
How I checked this answer
Nothing on this site is written from memory. These are the sources I checked to write this answer, and the date I checked them.
- Understanding and managing email bounce on systeme.iohelp.systeme.io, article 2924
- How to automate the process of cleaning up your contact listhelp.systeme.io, article 4216
- How to set up double opt-inhelp.systeme.io, article 271
- How to restore deleted contactshelp.systeme.io, article 11332
Checked on
Did this answer your question?
Keep reading
- What actually happens when I delete a contact? It goes to a bin, not to nothing. And your contact count drops the moment it does.
- What happens to my automation rules when I delete a tag? The rule vanished along with the tag. A second, untouched rule proves that was a real deletion, not a page that failed to load.
- What happens to the links to a blog post if I delete it? Two options in the same menu, worded almost the same way. Only one of them leaves your own front page linking to a dead page.